Working With People

  People and roles – working relationships

a) Lines of delegation, above and below

 b) Regular relations with people in other agencies, contractors and volunteers

  • Contractual
  • Non-contractual, informal

 c) Team relations

  • Horizontal and vertical relations
  • Relations in a pooled team (contributions based on individual work)
  • Relations in a sequential team (members depend on others’ timeliness and quality)
  • Relations in a reciprocal team (collaborative production)

 d) Working relations with service recipients

  • Relations with individuals, families, communities and their representatives, the public
  • Treaty or other obligations in relation to first nation and/or ethnic minorities people
  • Duty of care obligations
  • Professional obligations – scope of practice, standards, accountability
  • Responsibility to the organisation
  • Social responsibility

 e) Nature of the working relationship

  • Special needs including intensive intervention
  • Special communication requirements
  • Ethical issues – control, autonomy, dependence, disclosure, privacy
  • Frequency of interaction
  • Multiplicity of contact (one on one to mass audience)
  • Duration of relationship
  • Use of technology whist working with people
  • Time issues
  • Scale of impact – superficial, life-changing, life and death

List of actions

Accept differences

Accept responsibility

Activate/mobilise

Adjudicate

Advise

Advocate/represent

Attend

Care

Coach

Communicate across age differences

Communicate across cultures

Communicate in another language from your first

Conciliate

Console

Convey unwelcome news

Convince

De-escalate conflict

Develop independence of

Discipline

Empathise

Encourage/motivate

Enlist

Explain

Facilitate, help

Foster

Guide

Hear sub-texts

Influence

Initiate

Inspire

Interpret body language

Interpret unfamiliar behaviour

Introduce

Liaise

Listen actively

Manage/handle situations

Mediate

Mentor

Model behaviour

Mollify

Negotiate

Observe social customs/rituals

Organise unobtrusively

Perceive

Persuade

Protect

Respect privacy

Respond

Show acceptance

Show cultural awareness

Show cultural competence

Show patience

Translate

Understand

Understudy

Unite

Use Braille, sign language, communication board, etc

Use calming strategies

Use humour

Use intuition

Use judgement/discretion

Use non-verbal cues

Use tact

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